Frequently Asked Questions

Can't find what you're looking for? Please contact our Concierge desk at 702.761.7080 and we'll be happy to help.

Shuttles

The SLS Las Vegas does not have its own shuttles. Guests are encourage to make a reservation with ShowTime Tours for transportation to/from the airport and SLS. ShowTime Tours also offers scheduled transportation to the airport each day for $8.50 per person. Please contact the concierge at 702.761.7080 directly for more information regarding times and availability. Other transportation options include: taxis, limousine service, Monorail and ride services. We also have Enterprise Rent-A-Car company, located outside the hotel lobby for your convenience. You may contact Enterprise Rent-A-Car at 702.761.7575.

Tour/Activities

Our Concierge team would love to assist you with booking any of the tours or activities tours throughout Las Vegas and beyond. Advanced reservations are not required, but popular tours do tend to fill up quickly, so we encourage advanced bookings. For more information or to build your Las Vegas itinerary, please call 702.761.7080.

Win/Loss Statement

Win/Loss Tax Statement are available at www.slslasvegas.com/win-loss-statement. Here you can view and print a tax statement. Instructions to complete and submit are located on the form. Please call 702.761.7772 if you have any questions.

Check-In & Check-Out

Check in time at SLS Las Vegas is 3:00pm If you arrive prior to 3:00pm, you may check with the Front Desk for room availability. Check out time is 11:00am. If your travel plans require a late checkout, please check with the Front Desk. Late checkout is based on availability. Should we not be able to accommodate your request, our Bell Desk would be available to assist by holding your luggage until you are ready to depart.

Best Rate Guarantee Claim Information

When you book spg.com, slslasvegas.com or SPG® app – you will not only get a great room, you will get our best rate. If you find a lower published qualified rate within 24 hours of booking, we’ll match it – and give you a 20% discount or 2,000 Starpoints.

Legal Age

You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years, with valid government issued ID and a major credit card to reserve a hotel room and check-in at SLS Las Vegas.

Fitness Studio

All guests of SLS Las Vegas have 24/7 access to our fitness center, Fitness Studio – located on the 2nd level of the Story Tower. Featuring cardio equipment with personal plasma television & music options, weight training equipment and free weights.

Airport Transportation – McCarran International Airport

There are several transportation companies that provide shuttle service to and from McCarran International Airport. We do have shuttles available from an outside company, starting at $8.50 per person, each way. Shuttles are available outside the hotel lobby, on the Paradise Road side. Shuttle run from SLS Las Vegas to the airport from 6:00am-2:00pm on the ½ hour and 3:00pm-8:00pm on the hour.

Internet Service

Wi-Fi service is available in all public areas of our property. Guests are able to enjoy complimentary wireless service. There is no charge associated with the internet access, as it is an inclusion of the resort fee. FedEx Business Center provides stationary desktop with Internet access and is open Monday–Friday 7:00am-6:00pm, Saturday 10:00am-2:00pm and closed on Sunday.

Flowers, Gifts & Amenities

Floral arrangements, balloon bouquets and a variety of arrangements and amenities are available for delivery. Please contact our Concierge Team at 702.761.7080 for requests and delivery.

Parking

Parking is always free at SLS Las Vegas. We offer two parking garages, one accessible via Las Vegas Boulevard and one accessible via Paradise Road. Both provide spacious parking spots. Casino and hotel entrances are located on ground level, accessible via the parking garage elevators. Valet services are offered at both entrances as well.

Comps

“Comps” are offered to rated table games players and slot players based on their previous play at SLS Las Vegas. Play is tracked on your Club 52 card. For more information, please contact our Casino Marketing Department at 702.761.7000. You can also receive special hotel promotions, up to date information and that latest from SLS by signing up for our Guestbook. Visit www.slslasvegas.com/promotions to see additional offers and promotions currently available.

SPG/Marriott

You can book your stay at SLS Las Vegas by utilizing rewards from your SPG or Marriott account. To learn more, please visit http://www.marriott.com/marriott-rewards/connect-my-accounts.mi.

Reservations

If you have a question about an upcoming reservation, please call us at 888.627.8173.

Club 52

Club 52 is the SLS Las Vegas casino loyalty program. To learn more, please visit www.slslasvegas.com/club-52.

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